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Refund and Payment

REFUNDS – EASY

If you want to return / exchange / refund / cancel the ‘Remedy’ purchased from teleASTRO, just call us at 0124-6143600 within 24 hours of receipt of delivery and we will be more than happy to help you with your request.

We would always want you to be a happy customer.

At teleAstro, every care is taken to ensure your product is well packed before it is dispatched. We take extreme measures to ensure that your order arrives in best condition.

In case of damaged products, contact must be made within 24 hours of receipt of the products by calling our customer care at 0124 614 3600 or email us at info@teleAstro.in notifying us of any damage to the product. The product must be returned in their original packaging.

Please make a note of these steps if you have received damaged items.

  1. Email info@teleAstro.in with your (Order number) returns in the subject field (within 24 hours of receipt of the product).
  2. Describe in as much detail as possible the damage to your product and attach photographic evidence detailing the damage to the product.
  3. If the packaging is tampered with or damaged before deliver, please refuse to accept the package and return the package to the delivery person. We will contact you within 24 hours to initiate your refund or send a replacement item as required.
  4. We shall refuse any product that is returned without all original packaging and accessories, including the retail box, manuals, cables and all other items originally included with the product at the time of delivery;
  5. We shall refuse any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. Based on the remedy type purchased, up to 25% custome-made charges, shipping charges and taxes may be deducted from refund amount.

Payment Options

teleAstro aims to make the process and manner in which our client pays us as easy and convenient as possible. We also continue to adapt to new and advanced techniques to make payment transfer smooth and quick. Once you purchase any merchandise from us or pay us for our astrology services, there are a number of ways in which one can make a payment.

For INDIA:
  1. One of the simplest and viable options is pay us through DEBIT CARD/ CREDIT CARD or through NET BANKING.
  2. TeleAstro also avails facility for CASH at the comfort of your home using ‘CASH ON DELIVERY’ option.
  3. Still need another option? You can pay by Bank Deposit or Cheque or NEFT transfer.
    Here are the details of our Bank Account-
    • Account Name : GALACTIC INFINITE MEDIA PVT. LTD.
    • Bank Account : AXIS BANK
    • A/c no. : 914020011179162
    • IFSC : UTIB0001527
    • Bank Branch : UDYOG VIHAR, GURGAON
  4. We shall refuse any product that is returned without all original packaging and accessories, including the retail box, manuals, cables and all other items originally included with the product at the time of delivery;
  5. We shall refuse any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
For INTERNATIONAL:

The safest mode of money transaction is through a PayPal account. If you don’t have a PayPal account, we can provide you with a PayPal link and you could then pay through your Debit/Credit Card.

Shipping & Delivery Policy

Welcome to teleAstro- Your Private Astrologer.

To process your order, quickest possible turn-around is what we strive for. We’ve partnered with the world’s leading logistics companies to ship your products!

Processing of your order will begin in 12-18 hours on confirmation of payment, which in part depends on your mode of payment.

We dispatch your product within 24-72 working hours (usually within 3 days). If however, due to any unforeseen reason the processing is longer than usual, you will be intimated via email and/or telephone and given the option to cancel your order.

Note: Processing time for orders containing more than one item will be according to the item in your order requiring the longest processing time as all items in a single order will ship together.

We go deep into our standard operating processes to enforce our highest level of customer satisfaction policies and correct problems at every level, at all times. Our efforts span the entire range of delivery process-from the astrologer’s consultancy to the departments which delivers final product to our customers.

Shipping Costs:

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

If your order is delayed by more than four days of time told to you, call us as soon as possible with your Order no. We’ll surely whip the ship and make sure it reaches fast.

Also to let you know- we ship throughout the week, except Sunday & Public holidays.

Where does teleAstro ship to?

teleAstro delivers PAN India. In very unlikely scenario that the delivery address you choose is not on our Delivery Destinations list, you will be informed and your payment will be refunded.

If you know of a better alternative to ship to your address, in that case please contact us at info@teleASTRO.in. If we can get your order to your delivery address via a reliable shipping alternative we will certainly do so.

Billing & Shipping Details:

Please take extra care while filling your Billing Details and Contact Information. How else would we deliver the goods to you! Your Name and Address should be exactly as it appears on your Credit Card/Debit Card statement. Your Contact information should be verifiable by your Bank/ Credit Card provider in authorizing payment.

Please take care that your Billing Details and your Name and Address exactly as they appear on your Credit Card/Debit Card statement and contact information that your bank or Credit Card provider/Bank may verify in authorizing payment. Your contact information also helps us to send you order confirmation and update you at all times about your order.

Packaging/ Delivery condition:

Every care is taken to ensure your product is well packed before it is dispatched. We take extreme measures to ensure that your order arrives in pristine condition. We are customers ourselves and we know it can be frustrating when the purchase is not quite right.

We collaborate with experts in areas such as customer satisfaction and Responsible delivery of services to conduct comprehensive, in-person audits deep in to our delivery process. When we uncover problems, we work with our astrologers and team to fix them.

Integrating responsible principles into Astrological Delivery process.

We really want to know if your shipment reached you in just as impeccable condition as we dispatched it. Do tell us at info@teleASTRO.in

LETS TALK 0124 614 3600

Contact us

If you ever have any questions regarding our Shipping Policy please contact us at info@teleASTRO.in

Warm Regards

teleASTRO Team

Your Private Astrologer

0124-614 3600